Cancellation Policy

We understand life is sometimes hectic, and schedules change.

Your appointments are very important to us. We will do our best to work with you in the event of an emergency; however, we respectfully request at least a 24-hour notice to reschedule your appointment. Cancellations or missed appointments without 24-hour notice will result in a 50% cancellation fee.

When you forget or cancel your appointment without giving a 24-hour notice, your stylist loses the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services.

As a courtesy, all appointments made more than 24 hours before the appointment time will be confirmed via email, text, or phone call. We appreciate you as a valued client and hope to continually be of service to you. Thank you for your understanding.

*When booking an appointment online, you are agreeing to receive text messages, emails, and automated voice calls from us. Message rates may apply. You can reply STOP to any text messages to opt out. Prices quoted above may be additional due to long, thick hair. See Stylist for details.

Refund Policy

We proudly offer a worry-free guarantee on salon services. Our goal is to make you completely satisfied with our services or we will make it right.

Please give us the opportunity to make you happy by alerting us within 24 hours that services rendered need to be addressed. We care about your satisfaction!